Turnshop · Service & Sales
Retail Selling Skills
The brand is decided on the floor, in the first ninety seconds.
Service & Sales
Who It Is For
- Shop-floor teams, outlets and franchises
- Store supervisors coaching their own floor
- Brands whose footfall is fine and whose conversion is not
How It Runs
- One day to two days, in person, on the floor where possible
- Role-play against real customers, real products and real objections
- English and Urdu
What It Turns On
01
Open a conversation with someone who said they were just looking.
02
Find the need behind the product they walked in asking for.
03
Recommend, add on and upgrade without turning into a pest.
04
Close, and make the exit as good as the entrance.
The broad outline
01
In context
What your own floor feels like to a stranger. Filmed, walked or described until the room stops defending it.
02
Know
The stages of a retail sale, and which one your team is skipping.
03
Go
Opening without pouncing. Questions that find the need behind the request. Product knowledge as a service rather than a lecture.
04
Show
The floor, rehearsed: the browser, the price objection, the returner, the one who came in for something you do not stock.
05
Close
Floor standards your own team wrote and will therefore keep.
What You Are Left Holding
- An opening line per team that does not start with can I help you
- Your top objections answered in your team's own words
- Floor standards written by the people who stand on it
Great learning sessions of Train the Trainer in collaboration with Torque Corp, led by Umair Jaliawala. The programme helped to build commitment to excellence, skills and knowledge to be successful in modern-day retail.
Train the Trainer · Umair Jaliawala
Next
Ask about Retail Selling Skills
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.