Turnshop · Communication & Presentation
Conflict Resolution
The conflict is not the problem. The avoidance is.
Communication & Presentation
Who It Is For
- Managers holding two people who will not work together
- HR and functions who inherit the escalations
- Teams where the real conversation happens afterwards, in twos
How It Runs
- One to two days, in person preferably
- Role-play, mediation practice and observed rounds
- English and Urdu
What It Turns On
Tell healthy disagreement from the conflict that is quietly destroying a team.
Recognise your own default move under conflict, and choose another.
Mediate between two people who both came to you separately.
Close a conflict rather than pause it.
The broad outline
01
In context
What conflict currently costs here. In time, in turnover, and in the decisions nobody is taking.
02
Know
The modes: competing, avoiding, accommodating, compromising, collaborating. Each of them right sometimes and expensive as a default.
03
Go
Your own default under pressure, named by you and confirmed by the room.
04
Show
Mediation practised live. Two positions, one interest underneath each, and a manager in the middle being taught not to rescue.
05
Close
One live conflict of your own, with a plan and a date.
What You Are Left Holding
- Your conflict default, named
- A mediation routine you have practised
- One real conflict with a plan against it
Also in Communication & Presentation
Next
Ask about Conflict Resolution
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.