Turnshop · Communication & Presentation
Interpersonal Communication
The message you sent and the message they got are two different messages.
Communication & Presentation
Who It Is For
- Teams that work well individually and badly together
- Managers whose intent and impact keep disagreeing
- Anyone whose relationships at work are their bottleneck
How It Runs
- One to two days, in person or online
- Paired and triad practice with observation on every round
- English and Urdu
What It Turns On
01
Listen for what is not being said as well as what is.
02
Give feedback that changes behaviour rather than mood.
03
Say the direct thing without losing the relationship.
04
Repair a conversation that has already gone wrong.
The broad outline
01
In context
A misunderstanding from the room's own last month, told from both ends.
02
Know
Intent against impact. What gets lost between the two, and where tone, assumption and history enter the gap.
03
Go
Listening properly — the kind that is not just waiting. Questions, reflection, and checking rather than assuming.
04
Show
Live practice: feedback, disagreement, the request that keeps being ignored, and the repair conversation.
05
Close
One relationship at work you are going to go and fix.
What You Are Left Holding
- Your own listening, audited by peers
- A feedback structure you will actually use
- One repair conversation planned
Also in Communication & Presentation
Umair's extensive experience, engaging delivery, and ability to simplify complex communication concepts made the session both impactful and enjoyable. His insights on effective communication and team collaboration offered valuable takeaways for our team. It was truly worth having him over, and we look forward to future opportunities to learn and collaborate.
Communication and Team Building · 19 September 2026 · Umair Jaliawala
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Ask about Interpersonal Communication
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.