Turnshop · Communication & Presentation
Cross-cultural Skills
Politeness is local. Everybody thinks theirs is the neutral one.
Communication & Presentation
Who It Is For
- Teams serving international clients or working with global colleagues
- Shared-service, outsourcing and export-facing functions
- Professionals about to work abroad
How It Runs
- One day, in person or online
- Scenario-led, built on the cultures you actually deal with
- English and Urdu
What It Turns On
01
Notice your own cultural defaults, which usually feel like common sense.
02
Adjust directness, formality and pace to the person in front of you.
03
Work in English with people whose English is their third language.
04
Recover from the misstep you will inevitably make.
The broad outline
01
In context
The exchange that went oddly, examined without deciding anyone was rude.
02
Know
Culture as a set of defaults rather than a personality. Directness, hierarchy, time, silence and how disagreement is signalled.
03
Go
Your own defaults mapped against theirs, for the specific relationships you have.
04
Show
Scenarios practised: the call, the email, the meeting where nobody objects and nothing happens, and the apology across a culture gap.
05
Close
Adjustments you will make in your next real exchange.
What You Are Left Holding
- Your defaults, made visible
- Practical adjustments for the cultures you work with
- A recovery move for when you get it wrong
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Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.