Delivery
Experiential
Some things cannot be read. They have to be felt.
A simulation. A difficult conversation practised badly, and then well. A decision taken under real time pressure, in front of people whose opinion you care about.
This is the half that changes someone. It needs a room, a risk and a witness.
The Rest of the Method
Diagnosis
Turn-offs first
Ask what is turning this group off, not what training they want. Name the barriers, and the programme has something to push against.
Design
Turn-on sauce
Torque's name for the design choices that make learning delicious, digestible and developmental, rather than merely delivered.
Delivery
Digital
Some things do not need a room. They need repeating: spaced, revisited, and there on the Tuesday afternoon somebody goes looking.
Transfer
Reinforcements and follow-thrus
The room ends on Friday. The habit was supposed to start on Monday. The follow-thru is the programme; the room only began it.