Turnshop · Mind & Heart
Design Thinking for Innovation
Fall in love with the problem. The solution is nobody's friend.
Mind & Heart
Who It Is For
- Product, service, operations and innovation teams
- Cross-functional groups stuck on the same problem
- Organisations whose ideas die in the slide deck
How It Runs
- One to two days, in person; the room needs walls and materials
- Run on a live problem of yours, end to end
- English and Urdu
What It Turns On
01
Watch and listen to a user rather than survey them.
02
Define the real problem before the room starts solving the first one.
03
Generate badly and widely before choosing narrowly.
04
Build something rough enough to be criticised this week.
The broad outline
01
In context
Your problem as currently stated, and the quiet assumption sitting inside the statement.
02
Know
The five moves: empathise, define, ideate, prototype, test. And why the order matters more than the vocabulary.
03
Go
Empathy work with real users. Then defining the problem again, properly, now that somebody has listened.
04
Show
Ideation without judgement, then prototypes built in the room from paper, cardboard and role-play — and tested on somebody who did not build them.
05
Close
What you learned that you did not expect, and the next test.
What You Are Left Holding
- Your problem, redefined after listening
- Rough prototypes, tested
- The next test, dated
Next
Ask about Design Thinking for Innovation
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.