Turnshop · Mind & Heart
Emotional Intelligence
The competence nobody puts in the job description and everybody notices.
Mind & Heart
Who It Is For
- Managers whose mood decides the team's weather
- High performers whose technical ability has outrun their people skill
- Teams that work well until something goes wrong
How It Runs
- One to two days, in person preferably
- Self-assessment, live practice, peer feedback and reflection
- English and Urdu
What It Turns On
01
Name what you are feeling while you are still feeling it.
02
Put a gap between the stimulus and your response, and use it.
03
Read a room, and read the person who is not saying the thing.
04
Manage a relationship through a disagreement rather than around it.
The broad outline
01
In context
The last time emotion made your decision for you, and what it cost.
02
Know
The four domains: knowing yourself, managing yourself, reading others, managing the relationship. In that order, because each one needs the one before it.
03
Go
Self-awareness first. Your own triggers, your tells, and the gap between the stimulus and the response where all of this actually lives.
04
Show
Live work: the difficult colleague, the disappointed customer, the team meeting that turned, the feedback that landed badly.
05
Close
One relationship at work you will deliberately manage differently.
What You Are Left Holding
- A read on your own four domains
- Your triggers named, and one practised response
- One relationship you are working on purpose
Next
Ask about Emotional Intelligence
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.